TERMS & CONDITIONS

CANCELLATION POLICY



Life happens. We get that. Reservations are fully refundable 24 hours prior to check-in. Reservations cancelled less then 24 hours prior to check-in will be credited towards a future stay of equal or lesser value. To cancel a reservation, please call us at (910) 969-1080. Cancellations received after 3pm the day prior to check-in will not be refunded or credited, and will be charged in full.

TERMS & CONDITIONS

We are always here! Open 24 hours a day, seven days a week.

• Check-in time: 3:00 p.m. We’ll be ready for you.
• Check-out time: 11:00 a.m. Seize the day, friend

Reservations can only be taken and confirmed by placing a valid credit card on file or the full amount has been paid in advance. We will process your booking within 1 hour of receiving your request. Please note, your booking has not been made or verified until you receive a confirmation email from frontdesk@carolinapineinn.com.

The standard booking price includes the following:

• All taxes
• Cleaning before and after your stay (daily cleaning is available upon request)
  
• All amenities and facilities as mentioned on our website pages and in our correspondence

All guests must be 21 years or older to confirm guestroom accommodations at Carolina Pine Inn. A valid photo ID must be presented at the time of check in for age verification

Are we pet friendly? You bet! A maximum of two pets are allowed per room. There is a $15 daily pet fee to not exceed $75 for your entire stay. Just make sure your furry friends do their business in the designated area and stay on a leash when outside the room. No rogue poppers and, sorry … no pets in the restaurant or pool areas (that’s the health department’s call and we’ve gotta heed their rules). Pets cannot be left unattended in rooms at any time.  Should your furry friend shed a great amount or have a potty accident in the room, a cleaning fee will be charged to the credit card on file in the amount of $50. Should your pet cause property or item damage, an incidental fee will be charged at market value to your credit card on file. Any funds remaining from the pre-authorized amount will be released after check-out and, dependent upon your bank’s policy, will reflect on your account within 10 business days. Absolutely NO rodents, reptiles or venomous creatures allowed.

Sing your heart out and have passionate conversation all day long, but from 11:00 p.m. to 7:00 a.m. the whole property goes into hush mode for what we like to call quiet time (or sleepy time).

After you have booked your stay with us, you can extend your stay (depending on availability) by simply letting us know before you arrive. If you are already staying with us and you would like to stay longer, please let us know at least 24 hours before your check- out date. We will do our best to accommodate your new plans and but keep in mind this may include relocating you to a similar room should this be necessary.

Smoking in rooms or inside the building is not allowed. When checking in you will agree toa $150 fine if ANY evidence of smoking is found in your reserved room or in any of the building areas such as window ledges, bathrooms. Please note that we comply with the local health and safety guidelines and recommendations provided by the EEC on smoking in public places. 

Please Note: Immediate termination of the rental agreement is possible if: 

• Evidence of smoking in room
• More guests stay in the property than agreed at check-in
• Excessive noise is made in the evening hours or at night
• If staff was not made aware of a pet in room and/or you have not paid the daily $15 pet fee for the entirety of your stay

The hotel allows guests, with permission, to receive occasional packages and special deliveries at the property (regular mail is not permitted).  We are not responsible for the packages or their contents or the storage of them. 

Damages We want you to have a great time when you are here. But if things get too crazy, we go by the old-school rule of ‘you break it, you buy it’ and property damages or missing items will be charged to your credit card at market value.  During your stay, the hotel and all equipment and furniture should be treated with care and kept in order. Immediate notification to Carolina Pine Inn staff will be expected of any damages or breakages in room. You (The Guest) are financially responsible for any damage to the reserved room. This includes losses caused by you (The Guest) or a third party negligent actions and behavior. A summary check will be made at the hotel check-out time. However, a more detailed review of the condition of the room and furnishings will be made soon after check-out and before another guest occupies the room. The Guest is responsible for any damages or breakages found that are over and above normal wear and tear and usage. In this case, a detailed statement of damage along with an invoice for the repair or replacement cost will be sent by email or fax immediately. Any costs will be deducted from the deposit immediately if this is still possible. Any costs will be claimed by return if they are greater than the deposit or where the deposit has already been returned. Please note, immediate notification after check-out of any damages to, breakages in or issues with the hotel is expected.

Vacations should be stress-free and for that reason, you get to park right in front of your room (or super close). By parking a vehicle at our facility, you (and your guests) are doing so on your own accord. The hotel does not take responsibility or accept liability for damage, accident or loss to your vehicle or personal property.  But guess what? We’ve got state-of-the-art surveillance cameras watching over the parking lot so, should anything seem amiss, let us know, and we’ll check out the footage. And if you plan on leaving your car in our parking lot for a while, not problem, just let us know, as we reserve the right to tow vehicles.

As part of our commitment to guest safety, employees will not disclose the identity, room number or presence of a guest to anyone other than appropriate law enforcement. This includes the taking of or delivery of messages or indirect forwarding of phone calls. It is the responsibility of guests to communicate their presence and room number to any person they wish to receive calls or visits from. Safety cameras are used throughout the premises, and anyone on our property may be recorded. 

Any guest or visitor who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state and local laws with respect to firearms. Subject to the following restrictions, guests of Carolina Pine Inn who are lawfully permitted to possess a firearm may bring such firearm onto hotel premises, provided that the presence of the firearm on hotel premises: is for storage purposes only; the firearm is and remains at all times unloaded; the firearm is and remains secured in a locked, hard-sided firearm container, provided by the guest, while transported to or from the guest room and while stored therein; and the firearm remains securely safeguarded at all times in a locked guest room or locked personal vehicle, except when transporting the firearm to or from a guest room. Guests who fail to abide by this policy may be asked to leave the hotel premises, without refund. The hotel premises are private property, and our firearms policy applies to: (i) all firearms, regardless of whether the firearm is a handgun or a long-barreled gun; and (ii) all guests and visitors, even those possessing a valid license or permit to carry a firearm. The only exception to the restrictions described in this firearms policy statement is for law enforcement officers and designated military personnel, who are on-duty and required to carry firearms in the performance of their duties.

Carolina Pine Inn can then take any necessary action to resolve any issues and make sure all the equipment and facilities are working and provided as expected.   Damage deposit is fully refundable upon check-out and subject to damage inspection of the accommodation. The deposit must be paid upon check-in, in cash or by credit card, along with a balance and is fully refunded at the check-out if the hotel is in good order and the company does not have any claims. The costs of damages or cleaning beyond what would be expected after responsible usage of the room(s) will be deducted from the deposit, and the refunded amount will be the remainder of the damage deposit.

Please remember Carolina Pine Inn is not responsible for lost or forgotten personal items on the hotel’s premises.   The entire hotel is NON-SMOKING! At the check-in time, you will agree to a $150 fine if traces of smoking are found in your room.